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Return Policy

Double D Health Products Inc (Double D Health) provides a thirty (30) day satisfaction guarantee on all products purchased directly from Double D Health.

Upon receipt of the following, Double D Health will promptly issue a refund to the customer for the full purchase price of the product, less the original shipping and handling charges. The customer is responsible for all shipping charges for the return shipment.

  • unused portion of the returned product
  • original invoice or sales receipt
  • a brief note explaining the reason for the return, signed and dated
If an independent reseller has made the sale directly to a customer, they are expected to honor this guarantee in a prompt and courteous manner. Failure to do so is a serious violation of company policy and may result in cancellation of Double D Health Reseller status.

Note: Government regulations regarding refunds may vary. Double D Health will comply with all local laws pertaining to refunds regardless of the above refund policy.

Damages

Double D Health makes every effort to securely ship all packages, but we understand that damages do sometimes occur during the shipping process. Any damage during shipping should be reported to Double D Health within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you a credit for the amount of any confirmed damaged merchandise or reship you new product.

Back Orders

We regularly stock every item we carry. Although we make every effort to maintain inventory of every item we carry, occasionally we may run out of certain items. In this event we will provide you with the estimated time of availability and give you the choice of canceling the out-of-stock item(s), holding off shipment of your entire order until the product is available or receiving a partial shipment of the in-stock items first and a second shipment of the out-of-stock items when they are available. The customer may be charged extra shipping charges for these partial shipments.

Free Gift with Purchase

Free gifts cannot be returned for credit or exchanged. The free gift will be added to your shopping cart when you make a purchase for the amount required by the promotion. A minimum purchase does not include shipping charges, applicable sales tax, or the purchase of gift certificates.

Territorial Restrictions

Some of our products cannot be shipped to specific locations due to import or export restrictions or in situations where our supplier has granted exclusive territorial rights to another party. If this situation arises we will provide you with the choice of canceling the restricted item(s), or the entire order and give you a refund for the cancelled product. If some product is still being shipped, the shipping charges will be recalculated and any reduction to the amount originally charged will be refunded to you.

Purchasing by Minors

For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.

Misprints

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.


Revised and effective as of November 20, 2007


 
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Winnipeg & Area: 204-885-2272
Toll Free: 1-866-300-2518
Fax: 204-885-2296
 
 
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